Q: Do you ship Internationally?     

A: No, we only ship orders within the United States. Customers interested in our products outisde of the US can visit the following to purchase the product or find out where it is available locally.

•   Canada = http://www.kidcentral.ca/product_snack_trap.asp
•   England = www.snacktrap.co.uk 
•   Germany = www.snacktrap.de  
•   Australia = Via email to snacktrap@pacific.net.au  

Q: Do you to US military addresses?   

A: Yes, we ship to military APO addresses. 

Q: Is the plastic used to make The Snack-Trap safe?   

A: Yes, the plastic used is Bisphenol A-Free, PVC-Free, Phthalate-Free, and Latex-Free.  The products has also received The National Parenting Center Seal of Approval.  Additionally, the product has been tested by independent testing organizations (US, UK, and Japan) and has been found to meet or exceed US and International safety standards.

Q: Do you offer any discounts for large Group Orders?   

A: Yes, we love to work with parents and groups.  Discounts are offerred when individual product are ordered in quantities exceeding 12 units or more.  For more informaiton and to place a order call Made For Mom directly at 248-828-7460 or via email at service@mossworld.com. 

Q: Is the web site secure?  Is my informaiton safe?   

A: Yes, we utilize GeoTrust to provide our site with 128-bit SSL encryption and security.  You can feel safe that the communication between your browser and our web iste is are secure and safe. 

Q: How can I view the status of my order?

A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?

A: You can view an estimate of shipping costs by viewing your cart.  However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: When will my order be processed? 

A: Order are generally processed with 72 business hours of being received.  When processing occurs a automatic email is generated containing a receipt and parcel tracking information.

Q: How are orders shipped?           

A: Delivery courier depends on the size of order and shipping method selected.  Generally most orders are shipped via the United States Postal Service (USPS.)  If another courier is used it will be designated with parcel tracking number.

Q: What if my order is not shipped correctly?  

A: If you order is not correct when received please contact us via email at service@mossworld.com.  In the email please indicated your Invoice/Order No. (upper right corner of Packing Slip) noting the issue with the order received.  Generally email are answered within 24-48 hrs of receipt.  We include a Packing Slip with every order and make every attempt to process every order correctly.  Our goal is total customer satisifaction and will work hard to resolve any issues.

Q: How can I find out which stores in my area carry The Snack-Trap?   

A: Click this link. http://www.mossworld.com/Snack-Trap%20Retail%20Stores.htm

Q: I am a retailer, how can find out about wholesale informaiton?   

A: Retailer interested in carrying or finding out information regarding the Made For Mom line of products should send email describing their business, when established, location, resale permit informaiton and contact information to service@mossworld.com.

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